Return Policy

14-Day Return Policy

At FurFrenzy, we want you and your furry friend to love our products. If for any reason you’re not completely satisfied with your purchase, we offer a hassle-free return policy within 30 days of delivery.

Eligibility:

- Returns must be initiated within 30 days of receiving your order.

- Items must be unused, in original packaging, and in resellable condition.

- Proof of purchase (order number or receipt) is required.

- For hygiene reasons, we cannot accept returns on used grooming or shedding tools.

How to Start a Return:

1. Contact our support team at info@furfrenzy.us with your order number and reason for return.

2. We’ll provide return instructions and a return shipping address.

3. Once we receive and inspect the item, we’ll issue your refund to the original payment method within 5–7 business days.

Please Note:

- Customers are responsible for return shipping costs unless the item was damaged or incorrect upon arrival.

- Refunds will not be issued for products returned outside of the 30-day window or not in original condition.

Have questions? Reach out to us at info@furfrenzy.us — we’re here to help!